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Support Subscriptions

Various Levels of Engagement to Empower Your HPC Service

At ConcertIM we are ready to meet your specific needs to deliver your HPC service. We deliver our support to you via a subscription model so you are free to cancel anytime and change your level of support as suits you.

Select a subscription type below to find out more about the levels of subscription offered within it.

Passive

Active

Passive HPC Service Subscription

Our passive subscriptions put you in the driving seat. You have control over your service and it's evolution while we keep an eye on things and can step in to help whenever you want us to.

Operations

Peace of mind about your resources

What You Get:

  • Hardware Issue Notifications
  • Support with Hardware Repair
  • Root Access
  • Full Environment Control
  • Certified Hardware States

Available in Active Subscription:

  • Proactive Hardware Repair
  • Service Health Reporting

£ /month

Engineering

Collaborate on your HPC service

What You Get:

  • Certified Hardware & Software States
  • Environment Modification Training
  • Example Deployments

Available in Active Subscription:

  • Workflow Analysis
  • Advanced Proactive Diagnostics

££ /month

Specialist

Hands-on assistance with architecting your service

What You Get:

  • Environment Diagnostics
  • Hourly-rate Specialist Assistance

Available in Active Subscription:

  • Cost-Scoped Specialist Assistance

£££ /month

Passive Support FAQs

Find answers to frequently asked questions about our passive support subscriptions.