Offerings

One platform. Two ways to run it.

Every ConcertIM service is the same five components, configured differently. You pick where you sit on the dial.

The five components

Every ConcertIM service is a combination of the same five modular components. What changes between offerings is who owns each one — that’s the dial. Pick the combination that fits how hands-on you want to be.

How to choose

Passive Reporting — you run it; we watch and report.
Fully Managed — we run it; you get results.

Not sure where you sit? Tell us what you run and we’ll work out the rest.

The comparison

The same five components, configured two ways. This is the whole decision.

Component	Passive Reporting	Fully Managed
Customer Access What level of access you have to the operating system.	Root	Non-root
Monitoring to You The monitoring we provide and share with you.	None	None
Action Authority Who responds to health alerts.	You	ConcertIM
Alert Response Time How long we take to identify and respond to alerts.	Scheduled	Instant (9–5 unless critical)
Health Responsibility Who is ultimately responsible for the environment's health.	You	ConcertIM

The offerings

01 / You run it

Passive Reporting

You run it. We're here when you need us.

Full control stays with you. We review your system health on a schedule that works for you and step in only when you ask. The most hands-on, lowest-cost way to run HPC with a safety net.

The service is yours. You keep root, you keep full control of the environment, and you decide how it evolves. ConcertIM stays on the outside: we can be called in to review your environment health and hand you a wellness review on what we see and lend a hand where it matters most to you.

Best for teams that can run their own platform and want periodic health insight.

02 / We run it

Fully Managed

We run it. You get results.

We take instant (9–5) alert response, own the environment's health, and deliver a standardised, tried-and-tested HPC stack — so your team spends its time on service delivery, not on the platform.

ConcertIM takes instant (9–5) alert response, owns the environment’s health, and delivers a standardised, tried-and-tested HPC stack built on two decades of real engineering through our Alces partnership.

You don’t need to worry about the operating system; you don’t chase alerts; you don’t own the downtime risk. Your team spends its time on service delivery, not on the platform underneath it.

Best for teams that want peace of mind and a guaranteed baseline, with the platform entirely off their plate.